Terms of Service & City Protocols

Legal rules, order agreements, and customer policies for purchases and services via Ant-Blox and associated Ant's Kingdom B.V. platforms.

Service & Live Arrival Guarantee

We stand for 100% quality and service. We guarantee that live colonies arrive healthy and alive, and offer an extended 2-week survival guarantee on queen ants (see Article 12 for details and conditions).

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

1. Trader/Entrepreneur: the natural or legal person offering products and/or services remotely to consumers;
2. Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the trader;
3. Distance Contract: an agreement concluded as part of an organized system for the distance sale of products and/or services, where sole or joint use is made of one or more techniques for distance communication up to and including the conclusion of the contract;
4. Technique for Distance Communication: any means that can be used to conclude an agreement without the consumer and trader being physically present in the same place at the same time;
5. Reflection Period (Cooling-off period): the period within which the consumer can exercise their right of withdrawal;
6. Right of Withdrawal: the option for the consumer to opt out of the distance contract within the reflection period;
7. Day: calendar day;
8. Long-term Transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
9. Durable Data Carrier: any tool that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

Article 2 – Identity of the Trader

Ant's Kingdom B.V.
Represented by JP Oudenampsen
Laan van de Ram 64B
7324 BV Apeldoorn, The Netherlands

Phone: +31 (0)85 888 97 97 (during business hours)
Email: info@ant-blox.com / info@antskingdom.com

Domains & Websites:
• www.ant-blox.com
• www.mierenboerderij.nl
• www.antskingdom.com
• www.meineameisenfarm.de
• www.ongewoonongewerveld.nl
• www.waterwezens.nl

Chamber of Commerce (KVK): 82353050
VAT Identification Number: NL862430744B01

Article 3 – Applicability

1. These general terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is reasonably not possible, it will be indicated before the contract is concluded that the terms can be inspected at the trader’s premises and will be sent free of charge upon request.
3. If the contract is concluded electronically, the text of these terms may be provided electronically in such a way that the consumer can easily store it on a durable data carrier.
4. If specific product or service conditions apply in addition to these general terms, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer can always rely on the applicable provision that is most favorable to them.

Article 4 – The Offer

1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. Images used are a true representation of the offered products. Obvious errors or mistakes in the offer do not bind the trader.
3. Each offer contains information making clear to the consumer what rights and obligations are attached to accepting the offer, including pricing (taxes included), delivery fees, payment methods, and withdrawal rights.

Article 5 – The Contract

1. Subject to paragraph 4, the contract is concluded when the consumer accepts the offer and fulfills the corresponding conditions.
2. If the consumer accepts the offer electronically, the trader will immediately confirm receipt of acceptance electronically. As long as receipt of this acceptance has not been confirmed, the consumer may dissolve the contract.
3. The trader takes appropriate technical and organizational measures to secure electronic data transfer and ensure a safe web environment for online transactions.

Article 6 – Right of Withdrawal

For physical products:

1. The consumer may dissolve an agreement regarding the purchase of a product during a reflection period of up to 14 days without giving reasons.
2. The reflection period begins on the day after the consumer (or a third party designated by the consumer) receives the product.

If the product or packaging is damaged beyond what is necessary to inspect the item, any resulting reduction in value may be deducted. Please handle items with care and ensure returned goods are properly packaged.

Article 7 – Consumer Obligations During the Reflection Period

1. During the reflection period, the consumer shall handle the product and packaging with care. The product may only be unpacked or inspected as would be permitted in a physical store.
2. The consumer is only liable for any reduction in value resulting from handling the product beyond what is allowed under paragraph 1.

Article 8 – Exercising the Right of Withdrawal & Return Costs

1. If the consumer exercises their right of withdrawal, they must notify the trader within the reflection period using the withdrawal form or another unambiguous statement.
2. As soon as possible, but within 14 days from the day following the notification, the consumer returns the product or hands it over to the trader.
3. The consumer returns the product with all supplied accessories, in original condition and packaging where reasonably possible.
4. The consumer bears the direct costs of returning the product.

Article 9 – Trader Obligations Upon Withdrawal

1. The trader reimburses all payments from the consumer, including original standard delivery costs, within 14 days following the day on which the consumer notifies the withdrawal.
2. The trader uses the same payment method used by the consumer for reimbursement, free of charge to the consumer.

Article 10 – Exclusion of the Right of Withdrawal

Custom-made modules, perishable items, or sealed products opened after delivery (for hygiene/health protection reasons) may be excluded from the right of withdrawal, provided this was clearly stated in the offer prior to purchase.

Article 11 – Pricing

Prices specified in offers will not be increased during the stated validity period, except for price changes due to fluctuations in VAT rates. All listed prices include applicable VAT.

Article 12 – Conformity & Warranty Protocols

1. The trader guarantees that products and services conform to the agreement, stated specifications, and reasonable requirements of reliability and usability.
2. Customer service is our highest priority. If an issue occurs with your order not caused by incorrect handling, assembly, or care, we will do everything possible to resolve it promptly!
3. Live Animals Guarantee: We guarantee live arrival for all shipped ant colonies. If an animal arrives deceased on the day of delivery, please contact us immediately with photo evidence. Following arrival day, responsibility for livestock care transfers to the recipient.
4. Extended Queen Ant Guarantee: For queen ants, we extend our live survival guarantee to 2 weeks after delivery (provided proper setup and care protocols have been followed). Warranty claims require photographic proof of the deceased queen and written confirmation from our support team.

Article 13 – Delivery & Execution

Orders are executed with the utmost care and dispatched promptly (within 30 days maximum unless agreed otherwise). The risk of damage or loss of products rests with the trader until delivery to the designated recipient.

Article 14 – Payment

Unless agreed otherwise, amounts owed by the consumer must be paid prior to dispatch or within 14 days. Where buy-now-pay-later services (e.g. Billink) are chosen, payment claims are transferred to the service provider according to their respective payment terms.

Article 15 – Complaints & Dispute Resolution

Customer satisfaction comes first. If you experience an issue, please contact us first at info@ant-blox.com. If a dispute cannot be resolved directly, mediation is available through WebwinkelKeur.

Article 16 – Intellectual Property

The customer expressly acknowledges that all intellectual property rights in displayed information, designs, communications, or other content on this website belong to Ant's Kingdom B.V. and its suppliers.

Article 17 – Use of Website www.ant-blox.com

By using our website www.ant-blox.com, you agree to all terms above. Furthermore, embedded media features are subject to third-party API conditions, including the YouTube Terms of Service.