Informativa sulle spedizioni
Shipping costs
We pack your order with the utmost care, often using recycled material. Our shipping costs also include the packaging materials needed to package the products and tubes or containers (with live animals) as well and safely as possible. We therefore also guarantee that it will appear alive. We ship all packages with track & trace!
Our shipping costs are higher than what we ask you as a customer to pay for shipping. We will pay the difference!
The Netherlands
- Home delivery - 6.99
- Pick up at service point - 6.99
- Collection in Apeldoorn NL by appointment - free
Belgium
- Home delivery - 7.99
- Pick up at service point - 7.99
- Collection in Apeldoorn NL by appointment - free
All other countries
- Home delivery - 14.99
- Collection in Apeldoorn NL by appointment - free
Delivery time
The Netherlands
Parcel delivery (DHL)
We dispatch orders placed before 4.30pm the same working day (unless otherwise stated in the shipping options).
Please note: we can never guarantee a delivery time with 100% certainty. In more than 97% of cases, the parcel service delivers the package at the right time, but there can always be an unforeseen delay in shipping, especially around public holidays and holiday periods.
All other countries
Parcel delivery (DHL)
We dispatch orders placed before 4.30pm the same working day (unless otherwise stated in the shipping options). Delivery of orders may take 1-3 working days (Germany, Belgium, Luxembourg), or up to 5-7 working days (all other countries).
Please note: we can never guarantee a delivery time with 100% certainty. In more than 97% of cases, the parcel service delivers the package at the right time, but there can always be an unforeseen delay in shipping, especially around public holidays and holiday periods.
